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Landline Isn't Ringing!

Blueyezz
Dabbler
Posts: 14
Thanks: 4
Registered: ‎16-10-2019

Landline Isn't Ringing!

Hi

As of yesterday afternoon my home phone won't ring.

I can call out and people can phone me as ive tried it with ringing from my mobile but it won't ring!

Tried all phones in the house and they are the same.

This is about the third time this has happened in a space of a couple of years, last time it was put down to a fault at the exchange.

Any help appreciated.

5 REPLIES 5
Gel
Aspiring Champion
Posts: 2,234
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: Landline Isn't Ringing!

Blueyezz
Dabbler
Posts: 14
Thanks: 4
Registered: ‎16-10-2019

Re: Landline Isn't Ringing!

I've tried the Troubleshooter in the past but it didn't help me.

I previously had help via here.

Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Landline Isn't Ringing!

@Blueyezz 

Raise a fault ticket at faults.plus.net selecting the option that your phone’s not working and then leave notes at the end to advise of the exact issue. This will get you into the correct queue for a faults agent to pick up and investigate further 

Blueyezz
Dabbler
Posts: 14
Thanks: 4
Registered: ‎16-10-2019

Re: Landline Isn't Ringing!

Thankyou!

Plusnet contacted me this afternoon and its now being investigated and hopefully fixed, this the third time ive had this issue.

Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Landline Isn't Ringing!

Fingers crossed it’s sorted this time round!