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LRS again.

newagetraveller
Pro
Posts: 645
Thanks: 133
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Registered: ‎03-08-2012

LRS again.

I've renewed my line rental saver which is due 31/12.
The confirmation e mail states it will start at my next billing date, 1/11. That can't be correct?
Where has the two months gone? I hope the problems of last year have not reared their ugly head again.
13 REPLIES 13
Strat
Community Veteran
Posts: 31,319
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Registered: ‎14-04-2007

Re: LRS again.

I understand the expiry date will change accordingly when our current 12 months expires and we won't lose out.
We will see.
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Oldjim
Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: LRS again.

it has always said that
It doesn't seem capable of differentiating between a renewal and a new start
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
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Registered: ‎10-04-2014

Re: LRS again.

Jim is right.
I've dealt with a similar post here:
http://community.plus.net/forum/index.php/topic,131175.msg1143783.html#msg1143783
It seems that the email is tailored for end users who are in the last month of their LRS contracts.
It won't take effect until your intial LRS has run out.
@newagetraveller - Sorry for the confusion .
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
newagetraveller
Pro
Posts: 645
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Registered: ‎03-08-2012

Re: LRS again.

Thanks for the replies.
I'll see what happens on the 1/11 and then the 31/12. I just don't want a re-run of last years problems with LRS and line rental being taken after paying upfront for LRS after the renewal date. Roll_eyes
I hope not because I agreed to a further contracted period yesterday.
nadger
Rising Star
Posts: 4,498
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Registered: ‎13-04-2007

Re: LRS again.

There was a good reason why those of us who could beat the recent price increase paid LRS 3 months ( less a couple of days) early.
It saved us money - I'm paid up until 17th Dec 2015.
I'm puzzled as to why people pay early when there's nothing to be gained  Shocked
Strat
Community Veteran
Posts: 31,319
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Registered: ‎14-04-2007

Re: LRS again.

In my case it gets it out of the way before the big Christmas spend.
7 grand children.
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
newagetraveller
Pro
Posts: 645
Thanks: 133
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Registered: ‎03-08-2012

Re: LRS again.

"I'm puzzled as to why people pay early when there's nothing to be gained "
Easy Smiley I've just received a 0% on purchases for 19 months credit card and used that as soon as possible to pay for the LRS renewal. It can then be paid off over 14 months interest free. Smiley
Also, similar to Strat, it's done prior to the "big spend"!
Thankfully (financially) only two grandchild. Roll_eyes
nadger
Rising Star
Posts: 4,498
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Registered: ‎13-04-2007

Re: LRS again.

Thanks for explanation  Smiley
Did similar sort of things when I first got Tesco Clubcard Credit Card with long interest free period.
jafreer
Aspiring Pro
Posts: 858
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Registered: ‎13-10-2012

Re: LRS again.

Not sure what problems there were previously with LRS but I recently renewed LRS and have just been billed for line rental. Called CS about it and they assure me that the money will be refunded within a few weeks time (but not before I pay out the extra money for line rental that will be taken in error on this month's bill).
I know problems happen but it does concern me reading this thread that this may be a repeat of an issue that I would have hoped would have been resolved by now.
Apparently not an isolated issue either as CS rep mentioned it has been happening several times recently.
Whilst I don't appreciate Plusnet holding onto my cash for a week or two when it should be in my pocket, I will give them the benefit of the doubt and hope it gets resolved quickly.
jelv
Seasoned Hero
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Registered: ‎10-04-2007

Re: LRS again.

I hope you notified them of the interest rate you charge for lending money. Tongue
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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anniesboy
Rising Star
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Registered: ‎06-01-2011

Re: LRS again.

I paid early as in doing so I beat the September price rise .
aldabra
Dabbler
Posts: 14
Registered: ‎31-07-2007

Re: LRS again.

I would just like to add my +1 to this thread. I renewed LRS in August. On checking my bank statement today I noticed I was charged for line rental in October. I am waiting on a reply to my ticket.
Acassim
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,075
Registered: ‎11-06-2007

Re: LRS again.

Hi aldabra,
Looks like this should be resolved for you now by the looks of the support ticket.