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Keep IP address if move to EE?

stephendwolff
Hooked
Posts: 6
Registered: ‎13-08-2024

Keep IP address if move to EE?

does anyone know if i'll be able to keep my static IP address (of about 20 years) if i take up the EE home/broadband offer?

5 REPLIES 5
jab1
The Full Monty
Posts: 23,758
Thanks: 8,443
Fixes: 357
Registered: ‎24-02-2012

Re: Keep IP address if move to EE?

@stephendwolff No you won't - EE use a different IP range, and in any case, the static IP is tied to your PN account, which will be closed if you move.

John
stephendwolff
Hooked
Posts: 6
Registered: ‎13-08-2024

Re: Keep IP address if move to EE?

ok thanks. So would it change if i moved the Home Phone to a different provider and kept the PlusNet broadband?

jab1
The Full Monty
Posts: 23,758
Thanks: 8,443
Fixes: 357
Registered: ‎24-02-2012

Re: Keep IP address if move to EE?

To do that, you would have to request PN moved you to a SoGEA connection - assuming you are on FTTC - and wait until they confirmed the move was complete.

At that point, you then have 30 days to move the number to a VOIP provider of your choice, and you would retain the static.

John
Townman
Superuser
Superuser
Posts: 28,683
Thanks: 12,894
Fixes: 240
Registered: ‎22-08-2007

Re: Keep IP address if move to EE?

You can move the NUMBER to any VoIP provider of your choice, but you need to be careful how you do it.

FIRST you need to change your internet service - either to SoGEA or to FTTP.  That will release your telephone number for porting to elsewhere.

If you just go move the phone number to elsewhere, that will terminate your current broadband service and close the account.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

paul_blitz
Pro
Posts: 318
Thanks: 113
Fixes: 4
Registered: ‎20-07-2016

Re: Keep IP address if move to EE?

Several months ago, I upgraded from "Broadband plus phone" to Plusnet SOGEA. The phone was moved separately, but I can confirm that my static IP did not change.