cancel
Showing results for 
Search instead for 
Did you mean: 

Is an Engineer still coming ?

snowdrop23
Browser
Posts: 2
Registered: ‎26-09-2018

Is an Engineer still coming ?

After reporting a Phone problem I got told an engineer would visit this morning.
However I have received no confirmation since the support ticket was raised.

Support Ticket says

"Your fault has now been raised with our suppliers who we work with on Phone issues for further investigation. They have advised an estimated response time of 26/09/2018. This is an estimate and the issue may be resolved before this point. Please be aware that although it is not required at this time, our suppliers may wish to send an engineer to the premises at a later date, we will notify you should this be the case. We will continue to monitor for updates from them and if we are able to provide an update sooner than this we will do so."
As there has been no update on my support ticket, do I expect an Engineer to still visit this morning ?
Live Chat is still not working and I really do not want to wait another 30 minutes on the phone to ask
2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,247
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

Re: Is an Engineer still coming ?

snowdrop23
Browser
Posts: 2
Registered: ‎26-09-2018

Re: Is an Engineer still coming ?

Chat button not working and states it is busy, It has been like this for at leadt a couple of days
Notifications and pop ups are on