cancel
Showing results for 
Search instead for 
Did you mean: 

Hum on the line

forumtalker
Dabbler
Posts: 17
Registered: ‎05-09-2015

Hum on the line

 A hum  started a few days ago - does it need a  line test  to identify the source?

Regards

6 REPLIES 6
Gel
Aspiring Champion
Posts: 2,236
Thanks: 267
Fixes: 26
Registered: ‎02-08-2007

Re: Hum on the line

forumtalker
Dabbler
Posts: 17
Registered: ‎05-09-2015

Re: Hum on the line

Thanks, Gel.

 

I tried the quiet line number and the hum can be heard.  regards

198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Hum on the line

If you have a modern master socket, remove the faceplate and try a (preferably corded) phone in the revealed test socket.

If the hum is still there, report to your landline provider. If clear, you have an internal problem.

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
forumtalker
Dabbler
Posts: 17
Registered: ‎05-09-2015

Re: Hum on the line

Thanks Aspiring Hero.  I clumsily clicked the thumbs up by mistake.

 

I did the test with the main socket and the hum  can still be heard.  I assume someone from Plusnet will pick this up, though they may have a backlog after the Christmas holiday and will have to prioritise  those have loss of service.  Regards

 

Regards

198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Hum on the line


@forumtalker wrote:

Thanks Aspiring Hero.


You're welcome. Aspiring Hero is Plusnet's appellation - the forum name is 198kHz.

At present you're described as Dabbler - that will change after a few more posts.


I assume someone from Plusnet will pick this up, though they may have a backlog after the Christmas holiday and will have to prioritise  those have loss of service. 

Yes, it's pot luck really.

Best to start the ball rolling with the Phone Troubleshooter -

https://www.plus.net/my-account/tools/phone-troubleshooter/

Good luck...  😉

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Hum on the line

Hey @forumtalker,

 

Thanks for reaching out to us and performing some of those troubleshooting steps.

I've now checked over the service and provided a more detailed response for you here, a copy of the ticket will have been sent to the email address registered with us.

 

Thanks.