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How To Contact Support?

FIXED
DavidLaw
Newbie
Posts: 2
Thanks: 3
Fixes: 1
Registered: ‎24-02-2024

How To Contact Support?

Might seem a dumb question, but when you don't have a mobile phone and your landline is so crackly you can't make calls, how do you contact PlusNet support?

 

Tried the HelpBot which sends you around in circles.

 

Couldn't find a support email address.

 

So without access to another phone line how are you supposed to report a fault on your line?

 

The fault is: Phone line crackly, Internet keeps cutting out. Started during recent rains, when it rained the line cut out, as it dried it worked again. Guessing water has got into the line.

 

Thanks...

2 REPLIES 2
jab1
Legend
Posts: 17,111
Thanks: 5,493
Fixes: 255
Registered: ‎24-02-2012

Re: How To Contact Support?

@DavidLaw Hopefully, one of the Help Team on here will pick this up for you. PN do not have  email support, I will tag the HT staff showing as available for you, but they may not pick up immediately.

@James30  , @MatthewWheeler  , @SammyM  ?

John
DavidLaw
Newbie
Posts: 2
Thanks: 3
Fixes: 1
Registered: ‎24-02-2024

Re: How To Contact Support?

Fix

Thanks, managed to get through on the phone: they had to call me back about a dozen times, (phone cutting out) but engineer coming next week. So sorted.