cancel
Showing results for 
Search instead for 
Did you mean: 

Home phone not working - cannot contact Plusnet

Nick_Russell
Grafter
Posts: 562
Registered: ‎10-05-2007

Home phone not working - cannot contact Plusnet

My home landline has not been working for a few days.  On the Plusnet site, there are instructions to send a text -

Text PHONE to 07800008121
(charges may apply at your standard rate).

  • We'll run tests on your connection to find out what’s going on
  • If you need an engineer, we’ll text you in 15 mins to book a slot
  • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem.
  • Service available Mon-Sun: 8am to 7.30pm
  • Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open

 

This I have done.  I eventually got a call back from a BT person who could not help as it was a Plusnet line.

Plusnes contact number does not wokk (unobtaintable)

Call us on 0800 432 0200

Can anyone advise how I can get this looked at?

 

Thank you.

5 REPLIES 5
jab1
Legend
Posts: 19,197
Thanks: 6,307
Fixes: 290
Registered: ‎24-02-2012

Re: Home phone not working - cannot contact Plusnet

See my reply on the other topic you posted on.

John
Gel
Aspiring Champion
Posts: 2,367
Thanks: 296
Fixes: 29
Registered: ‎02-08-2007

Re: Home phone not working - cannot contact Plusnet

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Home phone not working - cannot contact Plusnet

Morning @Nick_Russell did you get this reported? If not, please can you PM your username?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Nick_Russell
Grafter
Posts: 562
Registered: ‎10-05-2007

Re: Home phone not working - cannot contact Plusnet

Thank you for your reply. I tried the text message reporting several time with no success, then suddenly it worked and a Plusnet agent called me.  The bot came up with no line problems, but when he ran checks an external fault was diagnoised.  Openreach now booked to look at the fault.

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Home phone not working - cannot contact Plusnet

Glad to hear it's been looked into! If you need anything just pop me a message over.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team