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Home phone charges

tich731
Grafter
Posts: 53
Registered: ‎16-11-2007

Home phone charges

I am on "Talk Evenings and Weekends".
My bills for the last three months have charged the line rental only with no charges shown for daytime phone calls. Should I accept this as correct? OR should I prompt Plusnet to investigate and sort out their charging systems?
4 REPLIES 4
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Home phone charges

you have just told them
Kelly
Hero
Posts: 5,496
Thanks: 375
Fixes: 9
Registered: ‎04-04-2007

Re: Home phone charges

Hey Tich,
You've a small amount of call charges each month that haven't been taken.  I'm getting someone to have a closer look at why now.    Sorry!
Kelly Dorset
Ex-Broadband Service Manager
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Home phone charges

Quote from: tich731
should I prompt Plusnet to investigate and sort out their charging systems?

Hope they write off the outstanding ones for your honesty  Wink
Kelly
Hero
Posts: 5,496
Thanks: 375
Fixes: 9
Registered: ‎04-04-2007

Re: Home phone charges

Problem 61387 has been raised to track this.
Kelly Dorset
Ex-Broadband Service Manager