cancel
Showing results for 
Search instead for 
Did you mean: 

Home line

Rhonda
Newbie
Posts: 7
Thanks: 1
Registered: 4 weeks ago

Home line

Phone not ringing, have dial tone, can ring out and crackling on the line
12 REPLIES 12
jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Home line

@Rhonda Report a landline issue via : https://www.plus.net/help/report-a-problem/

John
SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Home line

Hiya @Rhonda 

 

Sorry to hear you are having issues with your service and for the hassle this will be causing you.

 

My tests are not flagging a fault, could you go through the steps here and let us know how you get on? 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Rhonda
Newbie
Posts: 7
Thanks: 1
Registered: 4 weeks ago

Re: Home line

Done all that, tried multiple phones, bought new phone.
jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Home line

Did you report it via the link I gave? Whatever else has been said on here, I am convinced it is an phone-line issue.

John
Rhonda
Newbie
Posts: 7
Thanks: 1
Registered: 4 weeks ago

Re: Home line

Yes x
jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Home line

So, what was the response?

John
Rhonda
Newbie
Posts: 7
Thanks: 1
Registered: 4 weeks ago

Re: Home line

Never got one, send text to number stating PHONE x
jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Home line

Ok, as you have completed all the steps in @SammyM 's link, I think it is time for Openreach to get involved - hopefully she can set the wheels in motion.

John
Rhonda
Newbie
Posts: 7
Thanks: 1
Registered: 4 weeks ago

Re: Home line

Just want it sorted x
Rhonda
Newbie
Posts: 7
Thanks: 1
Registered: 4 weeks ago

Re: Home line

Thankyou so much, Plusnet rang me on mobile, OpenReach coming Wednesday x
jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: Home line

Good to know they've acknowledged a problem - let us know if it gets fixed.😀

John
Rhonda
Newbie
Posts: 7
Thanks: 1
Registered: 4 weeks ago

Re: Home line

Will do x