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Home Phone Credit Limit

charlus
Newbie
Posts: 3
Thanks: 1
Registered: ‎06-02-2010

Home Phone Credit Limit

I have been a +Net cutomer for over a year and I have still not seen anything on their website or on any of the forum posts which explains why +Net insists on customers having a credit limit. I imagine everyone pays by direct debit for the calls they make every month so, I have to ask again (and I will go on asking and asking) why have a credit limit? The only reason I can see and which +Net will not admit to is that it enables them to extract additional money from customers who exceed their phoney limit - this is an unwarranted and, in my view, dishonest charge. I would like to know how much money they extract in this way every month from their customers - can you tell us, please?
+Net has also failed to explain fully how the credit limit works. For example - say I am approaching my credit limit and top it up by £10, then, I duly exceed my credit limit by, say, £5 - what happens to the £5 that I am now in credit for? I have no idea!
5 REPLIES 5
Steve
Seasoned Pro
Posts: 6,853
Thanks: 340
Registered: ‎13-07-2009

Re: Home Phone Credit Limit

Hi
I do hope this link will provide some useful Information for you  http://www.plus.net/support/phone/home_phone/billing.shtml#howCredit
If life gives you lemons, make lemonade.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Home Phone Credit Limit

The credit limit is for the customer's protection.
If, for example someone in the household suddenly decides to call their friends on their mobiles or decided that phoning a premium rate number is a good idea or having long calls to a friend overseas then the credit limit stops the bill increasing to silly numbers and the first you knew about it was when a direct debit charge of several hundred pounds arrived at the end of the month.
If you don't like the default credit limit you can increase it here https://portal.plus.net/plustalk/index.php?page=wlr_my_account
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Home Phone Credit Limit

I see no facility to increase the credit limit. All I see is  a facility to top up ones account by payment from a linked  debit / credit card so that the credit limit is not exceeded.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Home Phone Credit Limit

Memory not too good  Embarrassed
However I believe that you can raise a ticket asking for it to be increased permanently (at least you used to be able to)
http://community.plus.net/forum/index.php/topic,80776.msg684327.html#msg684327
Quote from: Mand
Hi there,
All of our products have a credit limit and that's unlikely to change, though this can be increased manually if necessary.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Home Phone Credit Limit

Jim is right, it can indeed though I suspect we'd want to base the new limit on the past few months' calls to make sure it's not increased too much. Just raise a ticket with the request and we'll arrange it for you.