Having a fault checked

[#1]

HI - phone line suddenly died yesterday along with my internet - I phoned and spoke to a nice bloke who was very helpful, tested the line several ways and said an engineer would come along within 72 hours. All good, but I forgot to ask a couple of important things: will they need access to the house? (There can't be someone in that whole time) and also, I didn't ask what might happen next. If it's a big problem will you guys call me?
No landline, no internet and just my cranky mobile data and suddenly I feel like I'm Robinson Crusoe!!!
Any info gratefully received, thanks 🙂

[#2 · Accepted solution]

Hey @sharon1,

Thanks for reaching out to us.

I've checked over the account and it appears to be an external fault - meaning no one needs to be in the premises. I've checked the fault and can see our suppliers are currently implementing a solution. Over the weekend my colleagues will be checking over the fault and will provide further updates via this ticket.

Thanks.

[#3]

Aah, thanks for this Mads. Fingers crossed for a speedy resolution 🙂

[#4]

Aah, thanks for this Mads. All the best 🙂

[#5]

Mads! We're back online already - thanks to everyone for such a swift resolution to our problem x

[#6]

Thanks for the update @sharon1, I'm glad to hear this is resolved. Please do get back to us if you have any further queries.