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Extremely quiet phone.

dougstacey
Newbie
Posts: 2
Registered: ‎31-12-2022

Extremely quiet phone.

My Mothers phones has recently got extremely quiet. Mum lives in a very rural setting and is reliant on her telephone.

The phone is plugged directly in the the test socket and we have also replaced the cordless phone with a very basic corded phone and the results are the same. 

We have removed everything else from the phone system including filter and the broadband router. This has made no difference. It started about a week ago. 

I think we must be near the end of the line as when we do have broadband, speeds are very slow. <0.5 mbps.  We have had numerous issues with the line over the years. 

Please help. Mum doesn't drive and her phone is her lifeline. 

 

Doug 

 

9 REPLIES 9
MisterW
Superuser
Superuser
Posts: 14,384
Thanks: 5,302
Fixes: 381
Registered: ‎30-07-2007

Re: Extremely quiet phone.

Raise a phone fault here https://www.plus.net/help/report-a-problem/phone/#phone

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dougstacey
Newbie
Posts: 2
Registered: ‎31-12-2022

Re: Extremely quiet phone.

Hi, 

 

I did this but this from my mobile but this a land line fault. How does it associate with my landline?

 

Thanks Doug

MisterW
Superuser
Superuser
Posts: 14,384
Thanks: 5,302
Fixes: 381
Registered: ‎30-07-2007

Re: Extremely quiet phone.

Doesntbitvallow you to enter a phone number ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rhohne
Rising Star
Posts: 82
Thanks: 5
Fixes: 1
Registered: ‎26-04-2011

Re: Extremely quiet phone.

Looks like there is a line missing from the help pages for both landline and broadband

For landline it used to be

Text PHONE followed by your landline number to 07800008121.
e.g. PHONE 01234567891 (charge may apply at your standard rate)

rhohne
Rising Star
Posts: 82
Thanks: 5
Fixes: 1
Registered: ‎26-04-2011

Re: Extremely quiet phone.

Original post went awol

 

Looks like there is a line missing from the help pages for both landline and broadband

It used to be

Text PHONE followed by your landline number to 07800008121.
e.g. PHONE 01234567891 (charge may apply at your standard rate)

rhohne
Rising Star
Posts: 82
Thanks: 5
Fixes: 1
Registered: ‎26-04-2011

Re: Extremely quiet phone.

Looks like there is a line missing from the help pages for both landline and broadband

It used to be

Text PHONE followed by your landline number to 07800008121.
e.g. PHONE 01234567891 (charge may apply at your standard rate)

rhohne
Rising Star
Posts: 82
Thanks: 5
Fixes: 1
Registered: ‎26-04-2011

Re: Extremely quiet phone.

Information has been deleted from the page on how to report a fault by text

 

For phone issues it should be

    Text PHONE followed by your landline number to 07800008121.
    e.g. PHONE 01234567891 (charge may apply at your standard rate)

rhohne
Rising Star
Posts: 82
Thanks: 5
Fixes: 1
Registered: ‎26-04-2011

Re: Extremely quiet phone.

It does, however the spam filters are preventing me from specifying the format of the text message.

EDIT: just noticed all my previous replies have been released

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,453
Thanks: 536
Fixes: 93
Registered: ‎27-11-2020

Re: Extremely quiet phone.

Hey there @dougstacey and Happy New Year, did you manage to get it sorted, if not please can you PM me the affected landline number?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team