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Error message cannot make any changes

FIXED
Deb436
Hooked
Posts: 5
Thanks: 1
Registered: ‎23-07-2022

Error message cannot make any changes

hi have had account for seven months now and I have Account error message saying an error has occurred you cannot make any changes to your account while their is a phone order in progress.Please can someone help.Thank you

23 REPLIES 23
jab1
Legend
Posts: 16,599
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: Error message cannot make any changes

@Deb436 Do you need to make changes? This is an unwanted feature of the Plusnet accounting system, and will need staff assistance (very thin on the ground) to rectify.

John
Deb436
Hooked
Posts: 5
Thanks: 1
Registered: ‎23-07-2022

Re: Error message cannot make any changes

Not at the moment I was trying to see if we could get full fibre but I cannot do anything  because of the message

Deb436

jab1
Legend
Posts: 16,599
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: Error message cannot make any changes

OK. If you want to see if it is available, put your phone number into this:BT Broadband , and post a screenshot (hiding your phone number) if you need any help deciphering it.

John
Deb436
Hooked
Posts: 5
Thanks: 1
Registered: ‎23-07-2022

Re: Error message cannot make any changes

Thank you dont know how to do a screen shot but it says FTTP mot available. WLR currently available not in a current priority programme 

jab1
Legend
Posts: 16,599
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: Error message cannot make any changes

OK , so you can't get FTTP then - a pity.

If you want to know how to do screen shots though, which browser are you using?

John
Deb436
Hooked
Posts: 5
Thanks: 1
Registered: ‎23-07-2022

Re: Error message cannot make any changes

Thanks but no thanks my learning days are long gone Thank you

jab1
Legend
Posts: 16,599
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: Error message cannot make any changes

OK. Depends if you like keeping your brain working. I'm 67, but still learning all the time, especially on here. 😀

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Error message cannot make any changes

Fix

Hi @Deb436,

From what I can see there's pending call features showing in your account which haven't yet been activated. I've placed an order with our suppliers to activate them and you should see the error message go away within an hour.

Let me know if there are any issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Deb436
Hooked
Posts: 5
Thanks: 1
Registered: ‎23-07-2022

Re: Error message cannot make any changes

Thank you

karlpeters
Hooked
Posts: 5
Thanks: 1
Registered: ‎24-08-2020

Re: Error message cannot make any changes

HI there, having the same issue, however I've not changed anything for over 12mths. Only discovered it when I logged in to see how long I've got left on my contract & whether or not I can now get full fibre (which I can)

csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 128
Fixes: 25
Registered: ‎01-12-2020

Re: Error message cannot make any changes

Hi @karlpeters 

 

I've got that sorted for you now so if you fully log off and back onto the member centre, you'll be all good to go! 

 Curtis Smith
 Plusnet Help Team
karlpeters
Hooked
Posts: 5
Thanks: 1
Registered: ‎24-08-2020

Re: Error message cannot make any changes

Just checked and everything's ok now. Thanks very much for your help.

meic
Newbie
Posts: 2
Thanks: 1
Registered: ‎28-02-2023

Re: Error message cannot make any changes

Hi  @csmith94

I've had the same error message re call features for weeks. Can you please sort it?

Thanks

meic 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,450
Thanks: 533
Fixes: 93
Registered: ‎27-11-2020

Re: Error message cannot make any changes

Hey there @meic I have done part of the fix by adding the features via the back end system. I will check back on Thursday when I am back in.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team