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Enabling the (costless) version of voicemail seems to have disabled the 'call protect' feature

JustSomeAnodyne
Grafter
Posts: 34
Thanks: 1
Registered: ‎15-05-2018

Enabling the (costless) version of voicemail seems to have disabled the 'call protect' feature

Dear all

I used the Plusnet website to add the free version of voicemail. I received an email saying that the 'call protect' feature has been disabled. Why has it been disabled? I could find nothing on the website about that.

Also - in case any Plusnet employee, or someone who can communicate with Plusnet, is reading this - it irritates and obstructs that feature removal automated emails say that one can use the website's 'Help Assistant' when, it turns out, that feature no long exists. I should not have to point out that if a service is removed then invitations to use the feature should be removed as well.

2 REPLIES 2
JustSomeAnodyne
Grafter
Posts: 34
Thanks: 1
Registered: ‎15-05-2018

Re: Enabling the (costless) version of voicemail seems to have disabled the 'call protect' feature

Update: now the Plusnet website shows the following message.

 


Unable to change service



So I suppose that I will have to get on the phone. (Also, the quote button, in this forum, seems not to quote the text one has selected but instead to insert, as a quote, the message to which one replies.)

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,541
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Enabling the (costless) version of voicemail seems to have disabled the 'call protect' feature

Hey there @JustSomeAnodyne I can see you called up to get this sorted. do you need anything else from me at the minute?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team