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Duration of call before charge on Anytime Phone

FIXED
ajax
Rising Star
Posts: 90
Thanks: 2
Fixes: 2
Registered: ‎30-10-2007

Duration of call before charge on Anytime Phone

I have been charged £2.23 for a phone call made by my wife last month that lasted nearly one hour and ten minutes [!]. What is the duration boundary line on Anytime Phone before incurring a charge? Is it one hour?

Ajax 

2 REPLIES 2
Dan_the_Van
Superuser
Superuser
Posts: 4,219
Thanks: 2,515
Fixes: 122
Registered: ‎25-06-2007

Re: Duration of call before charge on Anytime Phone

Fix

@ajax 

Indeed the first 60 minutes are included with your package, after that time period standard charges would apply

I believe at 61 minutes a 34.09p call setup fee would charged, then it is up to 22.23p per minute depending on when you signed up.

See https://www.plus.net/help/legal/residential-phone-tariffs/ 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ajax
Rising Star
Posts: 90
Thanks: 2
Fixes: 2
Registered: ‎30-10-2007

Re: Duration of call before charge on Anytime Phone

It would appear that no call setup fee was charged, but that 22.23p a minute after one hour was charged. I signed up in 2007.

Thanks for your help.

Ajax