Dital switch confusion

[#1]

I have read lots of answers to posts on here and I am completely baffled.

I don't have access to fibre broadband. The nearest cabinet is at least half a mile away. I want to keep my home phone. If I migrate to EE I assume I will have to have a new router. What does this plug into as I only have a  copper connection. I am sure I am being thick but please help.

[#2]

@nuttyknitter Are you saying you are still on ADSL - a copper line feed all the way from your exchange?

If you migrate to EE, yes, you will have to have a new router. It will plug into exactly the same connection as your current router, unless Full Fibre is available to you, in which case, you will need a different connection method - but first, a couple of questions: I assume you are, shall we say, to be polite, of the older generation, and all this is confusing? Do you have any younger relatives/friends who could help you?

[#3]

I think there is a full fibre cabinet on this side of the main road but it is a good half mile away. The actual exchange is over two miles away. From the cabinets along the main road (I think there are two cabinets) to our house, we only have a copper line. We are both getting on in years and we don't have any younger folk who could help us. It is all left down to me and I am finding it all very confusing.

[#4]

@nuttyknitter 

Can you post a screen image of the results from the following (after hiding your details)

https://www.broadbandchecker.btwholesale.com/#/ADSL

To attached the image start a reply and either click on the paper clip below the window or the icon above the window that looks like a rectangle with a hill in it.

When we see the results we'll be able to offer better advice.

Brian

[#5]

@nuttyknitter OK. As I totally understand what you are saying (I'm no spring chicken, either), maybe I'll try and split the questions into easy bits. First one: do you know what your service is described as on your monthly invoices?

[#6]

@nuttyknitter 

"I think there is a full fibre cabinet on this side of the main road but it is a good half mile away."

No, there isn't - FF doesn't use cabinets! (This is Openreach marketing confusion "Fibre has Arrived")

So you are either on ADSL of VDSL (Fibre To The Cabinet - FTTC), I'm guessing the latter. What speed does your Broadband contract supply? You don't need Full Fibre (FTTP) to use a digital home phone.

If you want to keep a home phone, and your telephone number, the simplest choice for you would be to accept the migration to EE. Your current telephone should be able to simply plug into a 'Phone' socket on the EE router - assuming you have just the one telephone at home and it is a reasonably modern DECT (cable free handset) phone.

[#7]

I hope I have done this right

[#8]

I only have ordinary broadband and home phone

[#9]

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@nuttyknitter wrote:

I hope I have done this right

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You have done right, @nuttyknitter and the results are not a pretty sight. Your distance from the exchange is very long, and from the FTTC cabinet, not much better.

[#10]

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@nuttyknitter wrote:

I hope I have done this right

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It looks to me as if you had an ADSL Broadband service on 14 January 2025, but have presumably recontracted some time since to a higher speed Fibre To The Cabinet (FTTC) service - though your speeds look poor. You must be on a long copper landline from the local cabinet. I believe you should be able to get a digital home phone service with EE. Have you been contacted about this yet by Plusnet? Or is BT your telephone service provider?

[#11]

@pvmb I find it strange that that BTw matrix is so old - they are usually refreshed on a much more frequent basis.

[#12]

I am with Plusnet and my contract was for two years, it expires in mid July. They have emailed me to look at what to do next.

[#13]

@nuttyknitter Without giving too much detail, what does that email say?

[#14]

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@nuttyknitter wrote:

I am with Plusnet and my contract was for two years, it expires in mid July. 

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Two years? So then you will still be on ADSL? I guess you will be moved to a SOGEA contract in July, if staying with Plusnet. As that is all that seems available to you. That should increase your speed somewhat, then you could be moved to EE. I expect.

Do you use Plusnet email? If so, has your email service been moved to Greenby yet?

[#15]

The email just said it is time to renew as my contract is coming to am end.

I don't use a Plusnet email address.