cancel
Showing results for 
Search instead for 
Did you mean: 

Disable 1571 help

Pebs
Hooked
Posts: 7
Registered: ‎25-11-2022

Disable 1571 help

My phone doesn't support 1571 voicemail. How can I turn off this feature. I've tried online but it's not selected as active on the options, however it si active and I am having people leaving voicemails!!! Unfortunately my phone doesn't tell me so I'm missing messages!

14 REPLIES 14
jab1
Legend
Posts: 17,078
Thanks: 5,470
Fixes: 254
Registered: ‎24-02-2012

Re: Disable 1571 help

@Pebs I'm a little confused - why doesn't your phone support 1571?

John
Pebs
Hooked
Posts: 7
Registered: ‎25-11-2022

Re: Disable 1571 help

My phone doesn't notify me when there are voicemails. I have an answerphone which kicks in normally but when I'm on the phone sometimes people leave messages unbeknown to me...today I travelled an hour for an appointment only to find the appointment had been cancelled last night when they left a voicemail.

I don't want 1571. I've not selected it to be active. I have no idea how to stop it taking voicemails

jab1
Legend
Posts: 17,078
Thanks: 5,470
Fixes: 254
Registered: ‎24-02-2012

Re: Disable 1571 help

OK, I think i follow you. Unfortunately, it is 18 months since I left PN, but I think, somewhere on your Members Centre, there is the option to add/remove features. If you can't find it, give them a call on 0800 432 0200 - but be prepared for a lengthy wait on hold.

John
Pebs
Hooked
Posts: 7
Registered: ‎25-11-2022

Re: Disable 1571 help

Yes I found that. 1571 feature is NOT shown as activated. However it obviously is I'm afraid. Looks like I'll just have to try and phone Plusnet?Huh

jab1
Legend
Posts: 17,078
Thanks: 5,470
Fixes: 254
Registered: ‎24-02-2012

Re: Disable 1571 help

If it isn't shown as activated, I'm a little surprised it appears to be working 😕 , but yes, I'm afraid you will need to call in.

John
Pebs
Hooked
Posts: 7
Registered: ‎25-11-2022

Re: Disable 1571 help

I see others have had the same problem as me in the past...looking at posts from 2018 on this forum. Doesn't look like Plusnet have corrected this in the last 4 years sadly.

Thank you for your help. I'll try calling them 

Townman
Superuser
Superuser
Posts: 23,038
Thanks: 9,620
Fixes: 160
Registered: ‎22-08-2007

Re: Disable 1571 help

See this - https://community.plus.net/t5/Home-Phone/Disable-1571-voicemail/m-p/1540789#M26231

 

It’s not so much fixing this as there being mismatches between Plusnet’s view of the line’s configuration and BTOR’s.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 17,078
Thanks: 5,470
Fixes: 254
Registered: ‎24-02-2012

Re: Disable 1571 help

Thanks, @Townman - I wasn't aware of that.

John
Pebs
Hooked
Posts: 7
Registered: ‎25-11-2022

Re: Disable 1571 help

Still so frustrating. Thanks anyway

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Disable 1571 help

Hey there @Pebs I'm here to the rescue. I have created a ticket on https://www.plus.net/wizard/?p=view_question&id=229510123 if you can just reply to it, we will get it sorted for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Pebs
Hooked
Posts: 7
Registered: ‎25-11-2022

Re: Disable 1571 help

Thank you so much. I have added a comment to reply on the wizard

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Disable 1571 help

All sorted now for you Smiley Should be removed within 30 mins.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Pebs
Hooked
Posts: 7
Registered: ‎25-11-2022

Re: Disable 1571 help

Thank you

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Disable 1571 help

You're very welcome. If you need anything else, you know where we are.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team