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Deceased Relative Harassment

spikeaton
Interested
Posts: 1
Registered: ‎12-11-2018

Deceased Relative Harassment

Despite receiving apologetic emails stating that communication would cease, PLUSNET continue to bombard me with bills and demands for payment on my deceased mother's account which was settled and closed in August. The most recent demand arrived just this morning (12th November). Your compassion, understanding and customer care is disgraceful. Please contact me and let's sort this out once and for all before I submit all of the evidence to the media. 

1 REPLY 1
JonoH
Community Gaffer
Community Gaffer
Posts: 4,317
Thanks: 7,422
Fixes: 153
Registered: ‎29-09-2011

Re: Deceased Relative Harassment

Hi @spikeaton Condolances for your loss, I'm sorry that we've made this difficult experience much more stressful and upsetting than it had to be.

 

Please can you PM me with the account details please and I'd love to see what I can do to help.

 Jono H
 Plusnet Community Manager