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Damaged phone line

Mrstauf
Dabbler
Posts: 11
Thanks: 1
Registered: ‎07-03-2017

Damaged phone line

Hi

 

Just wondering who to contact to repair a damaged phone line? Plusnet, openreach or can I use independent company?

long story short, we are having some building work done, builder removed phone socket, then plaster came along and boarded over the cable! So I now need a new cable running from junction box on roof to the inside of the house

 

any advice appreciated

 

thanks

6 REPLIES 6
jab1
Aspiring Legend
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Registered: ‎24-02-2012

Re: Damaged phone line

@Mrstauf You will have to go via Plusnet.

John
Mustrum
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Registered: ‎13-08-2015

Re: Damaged phone line

Just to add to @jab1 's post - you "should" go via Plusnet - but if you know a good independent chap it may be worth considering.

198kHz
Seasoned Hero
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Re: Damaged phone line

@jab1 

Not necessarily - Plusnet will pass to "their supplier" aka Openreach to do the work, and charge handsomely.

In most areas there are ads in the local press and freebie mags from people (often ex BT) who will do the job for probably less than half the price. It's a pretty basic task, and Openreach will be none the wiser, and unlikely to care anyway.

If you want the best seat in the house, move the cat
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jab1
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Registered: ‎24-02-2012

Re: Damaged phone line

@Mustrum , @198kHz  Thanks for your more knowledgable replies. I really must stop posting answers when my brain is on other thoughts, late at night 😉 . I was quoting the 'official' line though.😀

John
Gel
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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
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Registered: ‎01-12-2020

Re: Damaged phone line

Thanks a lot for your time on the phone today @Mrstauf

Following our call, I've just created an open fault Ticket on the account which we'd need you to respond to. Give me a nudge once you've responded to it and I'll be happy to follow up.

You can view the open Ticket here.

 Adam
 Plusnet Help Team - Leeds