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Currently on evening and weekend calls, will upgrading calls reset contract length?

Balb0wa
Dabbler
Posts: 18
Registered: ‎26-04-2017

Currently on evening and weekend calls, will upgrading calls reset contract length?

Will upgrading to unlimited landline and 60 min mobile reset my contract for 12 months, currently on 7 months

 

Thanks  

7 REPLIES 7
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,439
Fixes: 1,511
Registered: ‎21-04-2017

Re: Currently on evening and weekend calls, will upgrading calls reset contract length?

It shouldn’t do but let us know once you’ve put it through and we’ll rectify it if it does.
If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
Balb0wa
Dabbler
Posts: 18
Registered: ‎26-04-2017

Re: Currently on evening and weekend calls, will upgrading calls reset contract length?

Thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,439
Fixes: 1,511
Registered: ‎21-04-2017

Re: Currently on evening and weekend calls, will upgrading calls reset contract length?

Just had a looksies at your account.

I can see the product change going through and the contract hasn't been restarted.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
Balb0wa
Dabbler
Posts: 18
Registered: ‎26-04-2017

Re: Currently on evening and weekend calls, will upgrading calls reset contract length?

Thanks, thought it would be instant, but starts next month, not sure on the total price with my discount, thought it would add £4 a month on, but said more on the checkout pages, and even more on the email.

 

Will have to wait for the next few bills i suppose.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,439
Fixes: 1,511
Registered: ‎21-04-2017

Re: Currently on evening and weekend calls, will upgrading calls reset contract length?

Any changes to home phone products always go through for the next billing date.

The monthly cost on the email includes line rental, so £18.99 + £8 for your call plan. Not including your broadband package.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
Balb0wa
Dabbler
Posts: 18
Registered: ‎26-04-2017

Re: Currently on evening and weekend calls, will upgrading calls reset contract length?

Paid that up front though

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,439
Fixes: 1,511
Registered: ‎21-04-2017

Re: Currently on evening and weekend calls, will upgrading calls reset contract length?

Ah, yeah I see that now. In that case, your monthly charge will be the call package + broadband.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team