Choice of landline provider followup....

[#1]

Hi all

By way of a followup to my original question raised here

https://community.plus.net/t5/Home-Phone/Choice-of-landline-provider/m-p/2010322#M41029

I made contact with BT to ask about just getting a landline transferred but as we have Broadband (with PN at the moment) they could only offer their Landline (Home Phone) & Broadband package.

Firstly, I learned that the agent I spoke to handled both BT and EE enquiries......seemed odd and/or conflicted to me.

However, he came up with a good price only about £2 more than my PN contract.

It comes with the BT Smart Hub 3 but it seems my current BT Business Smart Hub 1 should do the job subject to clarification on the phone connection question.

Though I am used to a Static IP address and the added layer of security of Mac Filtering which I understand is not available on the 'home' version of the Hub 3.

So, some aspects to be clarified or not as the case may be???

I would be sad to leave PN but it seems it makes sense to have one company responsible for both services ~ so that if there  is a problem with one service there is none of the A blaming B scenarios.

IIRC he mentioned the need for a second line to cover both the phone and the FTTC broadband connection

[#2]

@Routefinder 

Whatever BT offered you it will be a VOIP service (or Digital Voice - the BT version of VOIP).

If you're looking for a combined service hav athink about Zen Internet.

Brian

[#3]

@Routefinder Were you not aware that Plusnet have been offering to arrange transfers to EE Broadband and Phone services for some time, with no early exit charge. I believe they will allow the existing Plusnet contract to continue with EE at the same cost. This may be of no benefit to you as you are near the end of your contract.

I would be rather concerned that the agent you were speaking to mentioned the need for a second line. There is no possibility of transferring a traditional phone line to EE or installing a new line. Your EE service will be a single line with SOGEA (FTTC with no phone) broadband and EE's Digital Voice phone service.

Not sure about the capability of the Smart Hub1 for BT/EE Digital Voice but there are reports that EE have had trouble getting the DV Phone socket on their router working correctly.

[#4]

there are reports that EE have had trouble getting the DV Phone socket on their router working correctly

This is no longer a concern.

Last year my folks migrated from PN FTTC + Landline to EE FTTP, + Digital Voice,  before they left the engineers had the number ported and the Cordless Phones working from the BT style of telephone socket on back of the EE Router.

[#5]

---

@RealAleMadrid wrote:

Not sure about the capability of the Smart Hub1 for BT/EE Digital Voice but there are reports that EE have had trouble getting the DV Phone socket on their router working correctly.

---

I have helped two friends, one strangely with a BT account but sent an EE hub when he moved from FTTC with a PSTN phone to SoGEA with a Digital Phone, a couple of years later both services were moved to BT Full Fibre.

The other moved from Plusnet FTTC with PSTN phone to EE SoGEA with Digital Phone.

There has been no issues with the digital phone service from either.

[#6]

There is one point to note about BT landline migration.

From assisting a relative with a move to BT Digital Voice, the outgoing seemed to go live immediately with the correct calling line identification (number indication). Incoming calls seemed to take an overnight change within the BT systems.

I suspect the same would apply if the landline was with Plusnet moving to the BT/EE digital voice platform.

After a month or so in use the BT digital voice platform seems to work well. No complaints!