Showing results for 
Search instead for 
Did you mean: 

Charged for calls not made

Posts: 1
Registered: ‎04-08-2021

Charged for calls not made

I’ve just been checking my account and noticed my December 2020 bill was higher than the others and upon checking the breakdown apparently I made 2 calls to numbers that appear to be British Gas. Now I know this wasn’t me or anyone else in the house as we do not and have never had a landline phone! What do I do to get this rectified?



Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Charged for calls not made

Thanks for your post @IanM9 and welcome to our Community Forums.

I'm sorry to see there are two calls you don't recognise on your December bill.

I've looked into this for you and I've dropped you an email under the ticket ref 216791215 which I hope helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi