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Charged for Evening Calls (of less than 60 mins)

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LawTurley
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Charged for Evening Calls (of less than 60 mins)

There are call charges on my bill this month for 2 UK landline calls, both made after 6pm and both for less than an hour. I have 'free weekend and evening calls' package, so I don't understand why this would be?

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MisterW
Superuser
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Re: Charged for Evening Calls (of less than 60 mins)

Fix

That would be because Evening starts at 7 pm not 6 pm I'm afraid https://www.plus.net/help/legal/residential-phone-tariffs/#evening-weekend-uk

 

Time periods for calls

For Plusnet Home Phone packages, the following definitions are used to define inclusive call periods and the rates for chargeable calls.

Time period When it applies
Daytime Monday to Friday - 7am - 7pm
Evening Monday to Friday - 7pm - 7am
Weekends All day Saturday & Sunday

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Mr_Paul
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Re: Charged for Evening Calls (of less than 60 mins)

@MisterW 

"That would be because Evening starts at 7 pm not 6 pm"

Historically the "evening" cheap rate period used to be 6pm to 8am didn't it?

I might be thinking back to the early 1980s when BT still had a monopoly?

 

MisterW
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Re: Charged for Evening Calls (of less than 60 mins)

@Mr_Paul you're correct, in the dim and distant past it was 6pm to 8am. AFAIK Its been 7 till 7 for some time though...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Mustrum
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Re: Charged for Evening Calls (of less than 60 mins)

Its been 7pm with BT since 2010, I believe others followed soon after.

 

Edit to add link - https://www.moneysavingexpert.com/news/2010/01/bt-cuts-free-evening-calls-by-one-hour-/#:~:text=The%...