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Change home phone

lilyroo
Hooked
Posts: 7
Thanks: 2
Registered: ‎07-11-2021

Change home phone

How can I change my home phone number
8 REPLIES 8
198kHz
Seasoned Hero
Posts: 5,731
Thanks: 2,779
Fixes: 41
Registered: ‎30-07-2008

Re: Change home phone

@lilyroo Welcome to the forum.  🙂

When one of the Plusnet Help Team spot this thread they'll start the process for you.

It'll cost £36.63, as detailed in the Plusnet price guide for residential products .

Scroll down to Plusnet Phone price guide, then click on Connection charges and other charges for Plusnet Phone services.

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Change home phone

Hello @lilyroo, if you're happy with the charge detailed above, please let me know and I'll get a ticket raised on your account. Smiley 

Bare in mind, if you're receiving nuisance calls, it might be worth adding your number to the TPS service first to see if that helps.

 Adam
 Plusnet Help Team - Leeds
lilyroo
Hooked
Posts: 7
Thanks: 2
Registered: ‎07-11-2021

Re: Change home phone

Yes I'm happy with the charge thanks
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Change home phone

I've just created a ticket on your account, give me a nudge when you've responded and I'll get the renumber processed. Smiley 

 Adam
 Plusnet Help Team - Leeds
lilyroo
Hooked
Posts: 7
Thanks: 2
Registered: ‎07-11-2021

Re: Change home phone

OK thanks I am OK with the charge to change my home phone number
Townman
Superuser
Superuser
Posts: 23,044
Thanks: 9,634
Fixes: 160
Registered: ‎22-08-2007

Re: Change home phone

Did you reply to the ticket? Instruction / acknowledgment cannot be made via the forum - it must be via your account using the ticket link a couple of posts back.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

lilyroo
Hooked
Posts: 7
Thanks: 2
Registered: ‎07-11-2021

Re: Change home phone

I have responded to the text message that was sent
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Change home phone

That's all been sorted out for you @lilyroo, your new number should be active on your line by the end of the day tomorrow. Smiley 

 Adam
 Plusnet Help Team - Leeds