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Cannot renew line rental

Ripplyuk
Grafter
Posts: 45
Registered: ‎09-08-2015

Cannot renew line rental

I got an email reminding me that my value line rental is due to expire soon, and giving a link to renew it. When I do that, and log in, it says that it isn't available on my call package. I don't understand this because I haven't changed anything. It's the same package I've had for over two years and I've always had value line rental. Does anyone know why it's saying this and what I could do? It's the free evening/weekend calls package. 

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,909
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Cannot renew line rental

Sorry to hear you're unable to renew your line rental saver online. We'll be able to get round that over the phone. I'd recommend giving us a quick call on 0800 013 2632 [Selecting Option 1, then Option 2].

 

Apologies for the inconvenience caused.

 

EDIT:

I see you've since called us and paid it over the phone.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet