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Caller id not working

jgl22
Dabbler
Posts: 15
Registered: ‎13-01-2017

Caller id not working

Hi there, the past couple of days our caller id has not been working. The phone just displays external call. Is there anything i can do to get this working again?

I have dialled the *#234# number and it says it is enabled.

I have also tried a different wired phone directly into master socket and it does not work on that phone either.

Any help would be appreciated.

 

Cheers

12 REPLIES 12
James30
Plusnet Help Team
Plusnet Help Team
Posts: 432
Thanks: 146
Fixes: 27
Registered: ‎19-04-2023

Re: Caller id not working

@jgl22  - It's active at our end and the backend system too. To see if we're dealing with crossed line issues can you dial 17070 and check the number it reads out is correct?

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
jgl22
Dabbler
Posts: 15
Registered: ‎13-01-2017

Re: Caller id not working

Just to update as of today our phone line now does not work at all.

Our internet is also playing up and keeps going down.

 


Any help would be appreciated as my daughter works from home.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,954
Thanks: 1,566
Fixes: 481
Registered: ‎01-01-2012

Re: Caller id not working

Evening @jgl22 

I'm really sorry to hear that's happened.

After testing the line I can see a fault known as a loop condition which can be an internal issue with the way things are setup.

Are you able to try another phone at all or the phone on its own with the router unplugged?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jgl22
Dabbler
Posts: 15
Registered: ‎13-01-2017

Re: Caller id not working

Hi yes i have tried another phone and it displays no line on the screen. This was plugged directly into the openreach mk4 master socket

jgl22
Dabbler
Posts: 15
Registered: ‎13-01-2017

Re: Caller id not working

I have also tried with the faceplate removed (just to rule that out) and the phone via a different filter directly into socket and still no line. Im assuming i have to report this as a fault?

jgl22
Dabbler
Posts: 15
Registered: ‎13-01-2017

Re: Caller id not working

The router was also unplugged.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,954
Thanks: 1,566
Fixes: 481
Registered: ‎01-01-2012

Re: Caller id not working

Thanks for confirming @jgl22 

We'll need to book an engineer to get this sorted. 

Can you respond to the text I've sent?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jgl22
Dabbler
Posts: 15
Registered: ‎13-01-2017

Re: Caller id not working

Ah Matthew sorry i missed your message. I did report the fault hopefully i havent confused things

jgl22
Dabbler
Posts: 15
Registered: ‎13-01-2017

Re: Caller id not working

I will reply to text now

jgl22
Dabbler
Posts: 15
Registered: ‎13-01-2017

Re: Caller id not working

@MatthewWheeler  I have now replied to text. Cheers

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,954
Thanks: 1,566
Fixes: 481
Registered: ‎01-01-2012

Re: Caller id not working

Thanks for responding @jgl22 

I've booked that in now and sent a confirmation via e-mail.

Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jgl22
Dabbler
Posts: 15
Registered: ‎13-01-2017

Re: Caller id not working

Will do. Thanks for your help.