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Caller display not working

FIXED
Ash1
Newbie
Posts: 2
Thanks: 1
Registered: ‎07-08-2017

Caller display not working

Hi we recently joined plusnet and have caller display selected on my account but it is currently not working. Can this be fixed please. thanks x

8 REPLIES 8
HarryB
Community Gaffer
Community Gaffer
Posts: 5,184
Thanks: 1,460
Fixes: 255
Registered: ‎25-03-2015

Re: Caller display not working

Fix

Welcome to the community forums @Ash1.

 

Sorry to see caller display wasn't activated on your line initially. It looks like this has since been resolved.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Ash1
Newbie
Posts: 2
Thanks: 1
Registered: ‎07-08-2017

Re: Caller display not working

Problem fixed. It seems that it had not been actevated.

 

Many Thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,225
Thanks: 7,652
Fixes: 1,292
Registered: ‎21-04-2017

Re: Caller display not working

Great stuff Thumbs_Up

Let us know if we can be of further assistance

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
oneteldave
Hooked
Posts: 9
Thanks: 1
Registered: ‎25-10-2017

Re: Caller display not working

Hi, same problem here. Customer services said it would activate it. I got two emails, the first acknowledged the request and the second said "We've completed the changes... We've added Caller Display.". 

But hash234hash tells me "Callers identities will not be displayed?

What gives please?

HarryB
Community Gaffer
Community Gaffer
Posts: 5,184
Thanks: 1,460
Fixes: 255
Registered: ‎25-03-2015

Re: Caller display not working

Welcome to the community forums @oneteldave

 

If you dial #234# again what does it say?

Usually if the service isn't active on the line when someone dials that, I believe it advises the feature isn't on the line.

Dialling that number should switch it on or off while still having the feature on the line (Although I'm not sure why someone would pay for it and then disable it)

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
oneteldave
Hooked
Posts: 9
Thanks: 1
Registered: ‎25-10-2017

Re: Caller display not working

Thanks Harry. I get the same message every time I dial hash234hash... "Caller's identities will not be displayed"  Maybe there is now another toggle to switch the display back on?

David

oneteldave
Hooked
Posts: 9
Thanks: 1
Registered: ‎25-10-2017

Re: Caller display not working

Hi Harry. Just to let you know its working now. Your pal MatthewWheeler, posting to a similar question had the answer... hash234hash switches caller display off (but why would you do this as you said?). But *234hash switches it back on.

 

David

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,225
Thanks: 7,652
Fixes: 1,292
Registered: ‎21-04-2017

Re: Caller display not working

Happy to hear that David and thanks for posting the solution. Thumbs_Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team