Caller Id not working

[#1]

Caller Id not working for about 2 weeks. Was working before, only noticed it due to BT Call Guardian asking me to allow incoming calls from my mum. 

Thanks 

[#2]

Apologies for the delayed response to your post. 

Caller display is showing as active in our suppliers systems and testing your line's not showing any issues. 

Is this still a problem? If so do you happen to have a different phone you could try?

[#3]

Hi. I have had caller ID for 6 years and worked fine.  Now it has stopped working. After trying all that has been recommended and not being successful I Contacted helpline as I can see others have had a problem.   They deactivated caller ID and I was told to wait 24 hours before reactivating it, which I did but still not working.    I managed to deactivate it myself online and waited another 24 Hours to reactivate it.  However it won’t let me reactivate.   It keeps saying I have outstanding orders on my account so can’t do anything.  This is becoming so frustrating!  I have always been happy with plusnet but now wondering if I should change supplier.  

[#4]

Hi there Sueg2, would you mind sending me a private message with your username please so I can take a look into that for you? 

[#5]

How do I private message you? 

[#6]

@Sueg2 You need to add 2 more posts (to get past security as you have to post 4 or 5 times before you can send a PM) and then click on Adam's name by his picture on his post. This will give you Adam's profile page which has a Contact Me section where private messages can be selected

[#7]

Ok. Fingers crossed this is classed as a post.  Otherwise I don’t know what else to do! 

[#8]

Second post hoping I can now do private messaging !