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Caller ID not working

FIXED
PaulC2
Newbie
Posts: 2
Thanks: 2
Registered: 21-04-2018

Caller ID not working

Moved home a few days ago an just noticed caller id not working tried *#234# but it says service unavailable hope you guys can help.

 

 

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Caller ID not working

Fix

Sorry to hear that.

I've placed a order to correct this for you and it should be up and running shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PaulC2
Newbie
Posts: 2
Thanks: 2
Registered: 21-04-2018

Re: Caller ID not working

Ok problem fixed great work guys and many thanks.

 

 

rocky66
Newbie
Posts: 2
Registered: 29-05-2018

Re: Caller ID not working

I think we have the same issue as Caller ID is not working in the new house and the handsets are the same as in the old house. When I dialled *#234# it says the feature is unavailable. I'm still being charged for the feature...

Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Caller ID not working

@rocky66 Sorry to hear that.

I'm looking into this and will update you as soon as we know more.

[edit]

We've placed the order to correct this and it should be up and running within the hour.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rocky66
Newbie
Posts: 2
Registered: 29-05-2018

Re: Caller ID not working

Thank you, Matthew. Called ID is now working again!

Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Caller ID not working

Glad to hear it's working now!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team