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Caller ID not working

FIXED
pinniped
Newbie
Posts: 2
Registered: ‎02-02-2022

Caller ID not working

Hello,

Since moving house (same phone handset) my caller ID isn't working.

As per other posts I dialled #234# and the message said the service was not activated (I checked it's active in my control panel) so it looks like it may not be activated on the Plusnet end.

Would a Plusnet team member be able to look into this for me please? 

Cheers!

3 REPLIES 3
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Caller ID not working

Fix

Hiya @pinniped, thanks for getting in touch. I'm really sorry that your caller display isn't working since moving house and I will get this sorted for you.

 

It looks like though active on the account, the service wasn't live on the back end system and so have now placed an order to add this for you. Please just allow up to 24 hours for this to complete.

 

Please let me know if there is anything further I can assist with?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
pinniped
Newbie
Posts: 2
Registered: ‎02-02-2022

Re: Caller ID not working

Sorted, thanks for your help.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Caller ID not working

Great stuff @pinniped

Thanks a lot for letting us know. Do feel free to reach out if you need any further support at all. Smiley

 Adam
 Plusnet Help Team - Leeds