Caller ID not working on landline

WendyB08 · Thursday

Hi, I’ve moved from BT to plusnet and ever since my caller display has not worked. I’ve looked on line on plusnet help and tried the suggested actions but no joy. I’ve bought new phones but still not working. Any suggestions?. Ta

Townman · ‎22-08-2007

Raise a fault report. Either use the phone fault bot (link below) or phone support.

When did you move? I trust you’ve checked that it is enabled in the user portal?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Gandalf · ‎21-04-2017

Hi @WendyB08,

I think I've fixed the issue and caller display should start working within 24 hours.

Please could you let me know if not?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet