Caller Display

[#1]

Quote from: Ben

Unfortunately we have no mechanism available for adding caller display as a permanent free feature.

Could you not replace the unit price of £0.99 by £0.00. This would make it a free service. 

[#2]

Sorry, I should have appended -on an account by account basis. System wide, of course, it's easy but as has already been pointed out - the cost of this feature is built into the commercials of the product and it's way above me to make a call to change that

[#3]

Oh well, keep nagging, Plusnet accountants may listen eventually!

[#4]

Will do

[#5]

Generated a ticket to see if PN would give a long term ADSL customer, a free Caller Display if I abandoned BT
Their reply reads:=
We are pleased to be able to inform you that a member of our Customer Support
Centre has now escalated your Question [number  61058*** ]
for further investigation.
The following comment was added to the Question
Dear Mr ******
Thank you for your query. Regrettably we would be unable to offer anything other than our current products as they currently stand.
Oh, well back to BT and renew for another year then
PN just lost another customer with their "head in the sand attitude"

[#6]

Well if they gave it to you I would want it too.

[#7]

I think that only works when you're threatening to leave  

[#8]

Quote from: maryf

Well if they gave it to you I would want it too.

This is perfectly true, so it would be easier for them as suggested earlier, to charge a fee of 0.00p per month.
Seems odd to me, customers are clamering for this option but someone is obviously not listening.
To late for me now, I will have to stick with India for another 12 months

[#9]

The Support Centre answer your tickets, they have no leeway to add anything to your account free of charge. If you're considering leaving, call up Customer Options who always have the power to work something out for you.
Edit:
Please don't think we haven't listened to customer's requests. We have, and these have been communicated back to the Propositions Team. However, Props need to ensure that any change is worth the loss of revenue by increasing customer satisfaction and if it is, it'll be done. However, changes like this are specced many months and possibly over a year before the change takes effect.

[#10]

it's the one thing that's stopped me seriously considering switching my phone.

[#11]

Quote from: Ben

The Support Centre answer your tickets, they have no leeway to add anything to your account free of charge. If you're considering leaving, call up Customer Options who always have the power to work something out for you.

I can see no number listed for Customer Options on the Contact Us page, thats why I raised a ticket
Can you supply a number ?

[#12]

It's the number you call if you are thinking of leaving (https://www.plus.net/wizard/?p=wizard&page=22947&wizard_id=38)
0800 432 0200 or 0345 140 0200

[#13]

Quote from: Ben

Props need to ensure that any change is worth the loss of revenue by increasing customer satisfaction

It won't increase my customer satisfaction because I'm with BT for my phone line - entirely because they give me free caller display! 

[#14]

Good point RR, I wonder how many other customers they've 'lost' (or 'failed to gain') for this very reason?

[#15]

Of a post some while back, calls diverted to a mobile appear on one's bill (at least when I had a phone fault) and are refunded afterwards.