Caller Display not activated

[#1]

I switched from BT to Plusnet on 9 September but my Caller Display isn't working, the Phone Control Panel shows it as activated but dialling *#234# says the service is not available.

[#2]

It's showing as on your account both on our side and our suppliers system, are you still having issues with this?

[#3]

Hello, yes it still isn't working and the message on *#234# is the same. Caller ID was working on my phones when I was with BT and when I've been with Plusnet in the past.

[#4 · Accepted solution]

I'll try removing the call feature and re-adding it to your line as that quite often fixes this.

I'll let you know when this has completed.

[#5]

Those orders are complete now. Could you let us know if you're still having problems with the caller display from now.

Thanks.

[#6]

That fixed it, thanks Harry.

[#7]

Glad to hear that's fixed now. Thanks for letting us know.