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Call to Gadget Show - costs

garyvine
Newbie
Posts: 8
Registered: ‎10-02-2011

Call to Gadget Show - costs

I was looking at my phone bill and saw a charge of £3.21 for a call to the gadget show competition line in december.  According to channel 5: Calls will cost no more than £2 from a BT landline.
Looking at my bill I note that this call is charged per minute on plus net plus a connection fee.
Can you please explain why there is a 60% premium on this charge with Plusnet.
17 REPLIES 17
Oldjim
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Call to Gadget Show - costs

what was the phone number - the first 6 digits will be enough
BenTrimble
Plusnet Alumni (retired)
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Registered: ‎06-02-2008

Call to Gadget Show - costs

@fttcgary
If you have a Plusnet landline then BT's prices don't apply to you. As Oldjim says, please post the number and the chargeband can be confirmed.
Oldjim
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Re: Call to Gadget Show - costs

Topic split off to its own thread
AndyH
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Re: Call to Gadget Show - costs

jelv
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Re: Call to Gadget Show - costs

Where on the Plusnet portal do you find out what charge rate applies to a particular number (before you make the call)?
Edit: and the same question relating to broadband phone!
jelv (a.k.a Spoon Whittler)
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AndyH
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Re: Call to Gadget Show - costs

jelv has a good point.
There should be some kind of search engine where you put in the number and it tells you the call cost breakdown (http://aaisp.net.uk/telecoms-prices.html - maybe not the best example as that premium number does not show up in the search engine).
Oldjim
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Re: Call to Gadget Show - costs

Quote from: AndyH
http://gadgetshow.channel5.com/gadget-show/gadget-news/the-gadget-show-competition-23122013
Possibly: Call 0906 500 5000
That is a 09065005000  Premium Rate Service - p0 tariff taken from http://community.plus.net/forum/index.php/topic,115999.0.html which is charged at from here http://www.plus.net/home-broadband/tariffs/
Premium Rate Service - p0 Setup Fee 13.87 Plus 153.18p per minute
On BT from http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_SpecialNos.pdf it is 153.179p per minute but doesn't seem to include a setup charge
So in practical terms not a great deal of difference
AndyH
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Re: Call to Gadget Show - costs

If BT charge per minute and the per minute charge is the same as PN, then the Gadget Show have incorrectly put that the call will not cost more than £2 from a BT Landline. Channel 5 will have to refund a lot of people if this is the case.
http://www.phonepayplus.org.uk/Number-Checker/Check-a-Number-Results.aspx?ncn=0906+500+5000
Alex
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Re: Call to Gadget Show - costs

Never used 090 numbers myself (and have no inclination to either), so I may be wrong.
I thought they were all charged per minute, and the spend cap was implemented via limiting the length of the phone call.
So was the Gadet Show call longer than it should have been?
garyvine
Newbie
Posts: 8
Registered: ‎10-02-2011

Re: Call to Gadget Show - costs

The call was exactly 2 minutes and I had mistakenly assumed that the cost would be somewhat close to that advertised and not 60% more.
Time to find an email to channel 5.
AndyH
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Re: Call to Gadget Show - costs

Try contacting them here: 0845 705 0505
It would be impossible for the call to cost £2, even with BT, if the minute rate is 153.179p and the call lasts 2 mins.
MisterW
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Re: Call to Gadget Show - costs

Quote
On BT from http://www.productsandser...honeTariff_SpecialNos.pdf it is 153.179p per minute but doesn't seem to include a setup charge
So in practical terms not a great deal of difference
It says on page 3 that a call setup charge of 15p applies to 09xx ( excluding fixed fee ones ). So it's basically the same as PN.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

AndyH
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Re: Call to Gadget Show - costs

Does anyone know how these calls actually work?
Quite often you see on TV it will say "Costs no more than XX from a BT Landline" - so are they saying the call charge will be capped irrespective of the call length? Or are they assuming the call length?
Alex
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Re: Call to Gadget Show - costs

That what I meant too Andy.
I assumed the costs were limited (so they'll say 'will cost no more than £x on a BT landline'), as it'll be charged a y per minute rate and after z duration you'll be cut off anyway.
Also, I assume they mention BT as other landline providers would mark up the wholesale pence per minute rates.
And you'll get the people who wonder why they've had to re-mortgage their house having used a mobile, when it should only have cost a couple of quid. I see they do the old 'calls from mobiles' Laugh 'may be higher' line to cover that.