cancel
Showing results for 
Search instead for 
Did you mean: 

Call to 123 which I did not make

FIXED
guynsjt
Interested
Posts: 1
Registered: ‎18-08-2021

Call to 123 which I did not make

Hi

 

I've just checked my most recent bill and noticed a call to 123.

 

I did not make this call as I don't have a landline phone plugged in and was at work that day at the time shown on my bill. Can you refund this charge please.

 

 
21/07/2021
10:31:19
123
Other
0:00:03
£0.50
No

 

Thanks

2 REPLIES 2
Anonymous
Not applicable

Re: Call to 123 which I did not make

Welcome to the Forum,

This is a very common problem it's Open Reach staff testing lines 

Nothing seems to being done to stop it see below

You should get a refund

 

https://community.plus.net/t5/Home-Phone/Calls-to-123-that-are-actually-Openreach-engineers-test-cal...

 

HD

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Call to 123 which I did not make

Fix

Good afternoon @guynsjt

Apologies for the inconvenience caused here.

As my response to this contains billing information which is specific to your account, we're not able to share in the public domain. I've therefore sent an email to the address registered on the account with further information regarding this. Please have a read, and feel free to reach out if you have any further queries.

 Adam
 Plusnet Help Team - Leeds