Plusnet's 2021 call rates state that: "UK rates include calls to landlines in the Channel Islands and calls from Northern Ireland to landlines in the Republic of Ireland."
This certainly used to be the case but earlier this year (after Brexit) I was charged £5 or so for a 20-minute call from NI to the Republic although I have the anytime call package. Has something changed? I'm sure it's not a hiccup in PN's accounts system 🙄
Hi @Longliner, thanks for getting in touch and I'm sorry to hear you've spotted something on a previous bill that doesn't look right. I've added a ticket to your account regarding this and if you could please comment on there with the further information asked then I'll happily look into resolving this for you.
The ticket I've raised on your account can be seen and commented on here: https://www.plus.net/wizard/?p=view_question&id=218740954
Feel free to give me a nudge on here once you've replied to the ticket.