Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Call features stuck?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Call features stuck?
Call features stuck?
05-03-2014 12:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On Monday I used the Home Phone Control panel to activate Caller Id.
I received an email acknowledging the request and 10 minutes later another email saying the change was complete.
However, if I look on the Home Phone Control panel Call features tab, there is *still* a message saying
I would like to turn off voice mail, but the control panel won't let me do anything.
I received an email acknowledging the request and 10 minutes later another email saying the change was complete.
However, if I look on the Home Phone Control panel Call features tab, there is *still* a message saying
Quote You currently have an order in progress to add call features
Your call feature(s) will be added to your account on the next working day.
Please note: If you've requested to add any call features, you cannot add or remove any further features until this is complete.
I would like to turn off voice mail, but the control panel won't let me do anything.
Message 1 of 6
(1,057 Views)
5 REPLIES 5
Re: Call features stuck?
05-03-2014 1:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looks stuck and tbh I'd rather not bodge it because of your LRS. In any case, caller display's not currently on in our supplier's system, have you tested your line to see if this is active?
Message 2 of 6
(431 Views)
Re: Call features stuck?
05-03-2014 1:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I received a call this morning and the callers name was displayed so it looks like Caller Id is working.
Did you nudge something? At 13:07 I received another (two) emails saying:
But the control panel is still stuck.
Did you nudge something? At 13:07 I received another (two) emails saying:
Quote We've completed the changes to your Call Features. We've added the following:
Caller Display
But the control panel is still stuck.

Message 3 of 6
(431 Views)
Re: Call features stuck?
05-03-2014 1:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That was me re-sending the order completion to see if it would work but to no avail
I was asking, though, about voice mail which you referenced in your first post - do you still want / need to change this?

Message 4 of 6
(431 Views)
Re: Call features stuck?
05-03-2014 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We have a telephone answering machine so don't need the voice mail feature. It could be confusing if this cut in before the answerphone did.
Message 5 of 6
(431 Views)
Re: Call features stuck?
05-03-2014 3:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There's no voicemail on your line

Message 6 of 6
(431 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page