Call divert active, but not working

[#1]

Hi. I added Call Divert to my phone package a couple of weeks ago and it shows as Currently Active on the website. Whenever I try to set up divert ie *61*number to divert to# All I get is a message saying the service is not available. Any ideas of how to fix this, please? Thanks!

[#2]

Hey, welcome back to our Community forums and sorry to hear Call Divert's not working for you.

I've placed an order to correct the call features on your account and think this should now be sorted.

Please check when you next have a chance and let me know if there are any further issues.  

[#3]

Hi. Thanks for your help - it's working now. Much appreciated!