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Call data problem?

Superuser
Superuser
Posts: 1,869
Thanks: 460
Fixes: 6
Registered: 05-11-2008

Call data problem?

Hi
I made a couple of calls to New Zeland night from around 10 pm last night, i logged into my account  about 20 mins ago expecting the remaining minutes to reflect this , but it still say i have 300 remaining, is there a problem with call data as this should be updated every 4 hrs ?
Regards Mike
[Moderator's note by Thomas (Be3G): thread moved to more appropriate location, and title edited to remove now-unecessary duplication.]
Mike
56 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Home Phone - Call data problem?

I'd give it 24 hours first.
Are you able to see the call in the call records itself?
Superuser
Superuser
Posts: 1,869
Thanks: 460
Fixes: 6
Registered: 05-11-2008

Re: Home Phone - Call data problem?

Hi James
I can not see the call in call records (my call records is blank)
Can i ask are all types calls meant to be listed in recent calls/ call summary ?
At the moment i have only made calls to landlines at evening and weekends, and the top 20 destinations at evenings, recent calls and call summary say i have made no calls , i assume when they are free they are not counted?
Regards Mike
Mike
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Home Phone - Call data problem?

Mike,
PM me the username you're referring to and I'll double check.
Superuser
Superuser
Posts: 1,869
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Registered: 05-11-2008

Re: Home Phone - Call data problem?

Done Smiley
Mike
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Home Phone - Call data problem?

all calls are listed free and paid, but sa james says,  since the recent bog up it can be 24 or even 48 hours before they show up.  They used to show a uconfirmed after 4 hours, but now only show unconfirmed.
@James.  are the 0845 calls to support completely free, i.e dont come off my allowance?  - Legacy 240
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Home Phone - Call data problem?

Yes Peter.
Superuser
Superuser
Posts: 1,869
Thanks: 460
Fixes: 6
Registered: 05-11-2008

Re: Home Phone - Call data problem?

There must be a problem on my account then as i have made a few calls ( all free so far) in the past two weeks since my move over and nothing is showing , all my recent calls are blank so is call summary
Regards Mike
Mike
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Home Phone - Call data problem?

The reason I asked was that 0800, 0500 calls dont show bot one I tried to make the other day shows on my data as an 11 minute call (got fed up waiting) but just checked not on the itemised bill
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Home Phone - Call data problem?

Mike,
As per Peter's post, are these calls to non 0500/0800 numbers?
As those would not show up.
Superuser
Superuser
Posts: 1,869
Thanks: 460
Fixes: 6
Registered: 05-11-2008

Re: Home Phone - Call data problem?

The calls i have made have been to 01 , 02 numbers , which should be showing ?
Regards
Mike
Mike
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Home Phone - Call data problem?

Yep, sounds like a problem then.
Superuser
Superuser
Posts: 1,869
Thanks: 460
Fixes: 6
Registered: 05-11-2008

Re: Home Phone - Call data problem?

i will give support a ring
Mike
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Home Phone - Call data problem?

You already have.
Leave it with me.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Home Phone - Call data problem?

Should catch up in the next 24 hours Mike.
You've made 12 calls.