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Call Protect enabled but 1572 not working

FIXED
rogergrumble
Newbie
Posts: 2
Registered: ‎08-07-2021

Call Protect enabled but 1572 not working

I enabled Call Protect in my account after moving to Plusnet a few weeks ago, but can't access the 1572 service - it just says "the service can not be connected". Does something else need to be enabled? Similar problem with 1571.

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8 REPLIES 8
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 1,092
Thanks: 246
Fixes: 55
Registered: ‎01-12-2020

Re: Call Protect enabled but 1572 not working

Fix

Welcome to our online Community Forum @rogergrumble

 

There are some features that are required on the line which will enable Plusnet Call Protect to work.

  • Voicemail 1571 with Greeting
  • Choose to Divert

Both features were on the line, and voicemail had previously been removed. I've now added both features, the order should complete by the end of the day. Give it another go tomorrow morning and let us know how you're getting on.

 Adam
 Plusnet Help Team - Leeds
rogergrumble
Newbie
Posts: 2
Registered: ‎08-07-2021

Re: Call Protect enabled but 1572 not working

Thanks Adam, that seems to have done the trick!

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 1,092
Thanks: 246
Fixes: 55
Registered: ‎01-12-2020

Re: Call Protect enabled but 1572 not working

Great stuff Smiley

 

Feel free to reach out if you have any further queries at all.

 Adam
 Plusnet Help Team - Leeds
johnkerry
Newbie
Posts: 3
Registered: a month ago

Re: Call Protect enabled but 1572 not working

I am having exactly the same problem

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 1,092
Thanks: 246
Fixes: 55
Registered: ‎01-12-2020

Re: Call Protect enabled but 1572 not working

Hello @johnkerry

Thanks a lot for reaching out and I'm sorry to hear this. I've checked through the account and all of the correct features are active - along with Plusnet Call Protect. Please can you tell me what happens when you try to dial 1572?

 Adam
 Plusnet Help Team - Leeds
johnkerry
Newbie
Posts: 3
Registered: a month ago

Re: Call Protect enabled but 1572 not working

Hi Adam

Thanks for getting back to me

1571

Message; "This line doesn't have a call answering service"

1572

Message; "The service cannot be connected"

 

Many thanks

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 1,092
Thanks: 246
Fixes: 55
Registered: ‎01-12-2020

Re: Call Protect enabled but 1572 not working

Thanks for getting back to me @johnkerry

Please accept my apologies, I had the wrong account associated with your Community Profile. I've just placed the orders to enable the Plusnet Call Protect Features on your line, this should now be sorted by the end of the day. Smiley

Feel free to reach out tomorrow if you're having any further issues at all.

 Adam
 Plusnet Help Team - Leeds
johnkerry
Newbie
Posts: 3
Registered: a month ago

Re: Call Protect enabled but 1572 not working

Hi Adam

 

Excellent, all working fine now, many thanks for your help.