Call Protect enabled but 1572 not working
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- Re: Call Protect enabled but 1572 not working
08-07-2021 2:57 PM
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I enabled Call Protect in my account after moving to Plusnet a few weeks ago, but can't access the 1572 service - it just says "the service can not be connected". Does something else need to be enabled? Similar problem with 1571.
Fixed! Go to the fix.
09-07-2021 9:24 AM
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Welcome to our online Community Forum @rogergrumble
There are some features that are required on the line which will enable Plusnet Call Protect to work.
- Voicemail 1571 with Greeting
- Choose to Divert
Both features were on the line, and voicemail had previously been removed. I've now added both features, the order should complete by the end of the day. Give it another go tomorrow morning and let us know how you're getting on.
Re: Call Protect enabled but 1572 not working
12-07-2021 8:15 AM
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Thanks Adam, that seems to have done the trick!
Re: Call Protect enabled but 1572 not working
12-07-2021 10:18 AM
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Re: Call Protect enabled but 1572 not working
27-09-2021 5:28 PM
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I am having exactly the same problem
Re: Call Protect enabled but 1572 not working
28-09-2021 8:34 AM
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Hello @johnkerry
Thanks a lot for reaching out and I'm sorry to hear this. I've checked through the account and all of the correct features are active - along with Plusnet Call Protect. Please can you tell me what happens when you try to dial 1572?
Re: Call Protect enabled but 1572 not working
28-09-2021 10:35 AM
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Hi Adam
Thanks for getting back to me
1571
Message; "This line doesn't have a call answering service"
1572
Message; "The service cannot be connected"
Many thanks
Re: Call Protect enabled but 1572 not working
28-09-2021 1:17 PM
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Thanks for getting back to me @johnkerry
Please accept my apologies, I had the wrong account associated with your Community Profile. I've just placed the orders to enable the Plusnet Call Protect Features on your line, this should now be sorted by the end of the day.
Feel free to reach out tomorrow if you're having any further issues at all.
Re: Call Protect enabled but 1572 not working
28-09-2021 4:40 PM
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Hi Adam
Excellent, all working fine now, many thanks for your help.
Re: Call Protect enabled but 1572 not working
12-11-2021 8:56 AM
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I'm getting exactly the same:
1571
Message; "This line doesn't have a call answering service"
1572
Message; "The service cannot be connected"
Can you please assist?
Re: Call Protect enabled but 1572 not working
12-11-2021 11:57 AM
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Hi @Tomster69, thanks for getting in touch and welcome to our Community Forums. I can confirm when looking over your account I can see the product is showing active on there but not on our suppliers side. In which case, I've placed an order to correct this for you and both call features should be active by this time tomorrow for you. Let us know how it goes.
Re: Call Protect enabled but 1572 not working
13-12-2021 5:40 PM
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I have the same problem - 1571 &1572 not working
Re: Call Protect enabled but 1572 not working
14-12-2021 9:18 AM
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Hiya @Dougallh, thanks for getting in touch. I am really sorry for the issues with your call features. It looks like these weren't added on the back end system so I have now placed an order to add these for you. Please allow up to a working day for this to complete.
Re: Call Protect enabled but 1572 not working
19-01-2022 1:22 PM
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Re: Call Protect enabled but 1572 not working
19-01-2022 4:30 PM
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Hey @FredF2011,
I'm sorry to hear that you've been affected by this issue. I've made some changes on our end of things and these will take effect within the next 24 hours. If any issues persist, please let us know and we'll be happy to help
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- Re: Call Protect enabled but 1572 not working