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Call Plan

goldenfibre
Seasoned Pro
Posts: 3,276
Thanks: 192
Fixes: 12
Registered: ‎01-06-2010

Call Plan

How to change from Plusnet Anytime £5.00 per month to Plusnet Line Only £0.00 per month on my phone account as I don't use call much. I rather to use as pay as you call. My next billing date is due on 22nd April this month.
I try live chat but someone saying I have to access my member account and change it myself!  Sad
8 REPLIES 8
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Call Plan

well why don't you do it - just click on Product Change on the top menu bar
goldenfibre
Seasoned Pro
Posts: 3,276
Thanks: 192
Fixes: 12
Registered: ‎01-06-2010

Re: Call Plan

Yes but if I do this, I will lose broadband discount automatically. Will I lose discount?
I just done it. I change product from Plusnet Anytime £5.00 per month to Plusnet Line Only £0.00 per month via online.
Hope that my broadband discount won't be affected?
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Call Plan

Why do you think you should do that
goldenfibre
Seasoned Pro
Posts: 3,276
Thanks: 192
Fixes: 12
Registered: ‎01-06-2010

Re: Call Plan

Got ticket now:

Service Notification
5:30pm, Monday 13 Apr 2015
Product change scheduled successfully.
Existing product: Plusnet Anytime
New product: Plusnet Line Only
Due date: 22-04-2015
Sound like everything is in the correct order! Smiley Thanks Oldjim
DJColinCook
Dabbler
Posts: 20
Thanks: 1
Registered: ‎10-03-2015

Re: Call Plan

Can I ask how you do this please?
When I log into the Member Centre and click Change My Product I get a single option which shows my curent overall plan. When I click Change This Package the following page only lists my broadband and has nothing about my call plan.
I want to change my call plan due to being ripped off by PlusNet and most of all due to the stinking and uncaring unhelpfulness of their Customer 'Service' dept.
I honestly believe they should change their motto from 'We'll Do You Proud' to simply 'We'll Do You'
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Call Plan

You select Keep This Product under broadband
See the two screen caps from mine
DJColinCook
Dabbler
Posts: 20
Thanks: 1
Registered: ‎10-03-2015

Re: Call Plan

Thanks Jim - I'm a little worried to do that as the box doesnt actually show the right product/price/contract and I'm worried that if I click that then it might change my broadband package.
As so far I have found PlusNet Customer Service to be completely unhelpful and useless I dont want to be in the situation of having to try to get them to change things to what was agreed - their record so far is abysmal and a total fail.
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Call Plan

It shows the base price for the product excluding any discounts you may have