Call ID not working

[#1]

I recently moved house and my caller ID is not working at the new house (same phones) checked my account and it shows its active. Tried the *#234# and it says "sorry the service request is not available"

[#2]

The usual cure is for a Plusnet staffer to cease and re-provide the facility, but obviously they're rather stretched just now.

Hopefully one of the Help team will spot this thread...  🤞