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Being switched to EE

RadioFox
Aspiring Pro
Posts: 252
Thanks: 87
Fixes: 1
Registered: ‎22-02-2015

Re: Being switched to EE

@mike600 

When I looked in April, my exchange was a FTTP priority exchange. When I checked again a week or 2 ago, it is now not a FTTP priority exchange. So I'm still on FTTC.

pvmb
All Star
Posts: 1,656
Thanks: 329
Fixes: 13
Registered: ‎12-02-2014

Re: Being switched to EE

@RadioFox 

"When I looked in April, my exchange was a FTTP priority exchange. When I checked again a week or 2 ago, it is now not a FTTP priority exchange."

Sounds like an example of the temporary Openreach policy 'relaxation'.

Openreach Relax Stop Sell Rules in FTTP Priority Areas to Aid Migration of Old Lines

https://www.ispreview.co.uk/index.php/2025/12/openreach-tweak-stop-sell-rules-in-fttp-priority-areas...

"As a result, the network operator appears to be informing ISPs that they will allow a bulk relaxation of FTTP Priority Exchange Stop Sell rules between 16th February and 30th October 2026."

nuttyknitter
Grafter
Posts: 35
Thanks: 7
Registered: ‎02-06-2026

Re: Being switched to EE

@RadioFox Just to confirm - you are still on a FTTC connection with EE, in a stop-sell area for FTTP?

 

I am very sorry, I don't understand what this is?

nuttyknitter
Grafter
Posts: 35
Thanks: 7
Registered: ‎02-06-2026

Re: Being switched to EE

@nuttyknitter 

did you try logging in to the Plusnet Member Centre and going to -

 https://www.plus.net/member-centre/login?action=additionalsupport 

 

Yes I have just tried again but I can't see where to tell them.

mike600
Rising Star
Posts: 51
Thanks: 31
Registered: ‎31-05-2026

Re: Being switched to EE

@nuttyknitter 

@RadioFox Just to confirm - you are still on a FTTC connection with EE, in a stop-sell area for FTTP?

 

"I am very sorry, I don't understand what this is?"

 

There are a number of Plusnet customers who are happy with a FTTC connection*, even though they reside in an area where FTTP availability is above 75%.  Openreach dictate that means it is a stop-sell area and the only option moving forward for new connections and/or migrations is a full fibre order.

 

Were someone in that position to voluntarily move to a different provider, that would force a change to full fibre.

 

There has been some confusion as to whether, in the case of these 'forced' migrations from Plusnet to EE (to retain the phone element) if you are in a stop-sell area and still happy on FTTC, whether that will force a migration to full fibre?  We still don't know the answer to that as @RadioFox's location is (temporarily) no longer in stop-sell.  This can happen if demand is outstripping supply, for example. 

 

* - why would someone be happy on FTTC when FTTP is available?  Any number of reasons.  They might not want the hassle of new cabling having to brought in.  Their router might be in a perfect position for them, but Openreach will only fit the ONT at the other end of the building, thus requiring a lot of internal work.  The list goes on.

nuttyknitter
Grafter
Posts: 35
Thanks: 7
Registered: ‎02-06-2026

Re: Being switched to EE

@mike600 

Thank you for the very clear explanation. We can't have full fibre and Openreach say they have no plans to put it in this area. We are the only property and our nearest neighbour is a third of a mile away.