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Answerphone or 1571?

Sadie
Grafter
Posts: 64
Registered: ‎13-12-2011

Answerphone or 1571?

Hi, can somebody tell me please why some messages are left on my answerphone and some I can only retrieve by dialling 1571? 
Is there a way to make them all go to my answerphone?
Thanks Smiley
12 REPLIES 12
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Answerphone or 1571?

I can think of a couple of possibilities:
* Both your answerphone and 1571 are set to pick up after the same number of rings
* Someone's called while someone else is already leaving a message
I suspect the best thing to do would be to reduce the number of rings before your answerphone picks up.
Hope that helps Smiley
Sadie
Grafter
Posts: 64
Registered: ‎13-12-2011

Re: Answerphone or 1571?

Thanks Matt,
I don't know how many rings the 1571 is set at, my answerphone is only on 5 rings so hardly enough time for me to get to the phone.  If I set it any lower no callers would get an answer!  The messages are being left at different times, for instance one on my answerphone last evening whilst I was out, another on 1571 this morning while I was on the phone.
Does this mean that the two different situations determine whether or not 1571 kicks in or the answerphone?  If I disable 1571 (can I do that?) will all messages go to the answerphone?
Sadie
HPsauce
Rising Star
Posts: 6,769
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Registered: ‎02-02-2008

Re: Answerphone or 1571?

Quote from: Sadie
Is there a way to make them all go to my answerphone?

Turn off 1571.
I have as it's generally a PITA.
Sadie
Grafter
Posts: 64
Registered: ‎13-12-2011

Re: Answerphone or 1571?

So do all your messages now go to the answerphone, whether or not the phone is in use?
dick:quote  
HPsauce
Rising Star
Posts: 6,769
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Registered: ‎02-02-2008

Re: Answerphone or 1571?

Undecided
My answerphone doesn't take messages while I'm on the phone. That's normal.
w23
Pro
Posts: 6,344
Thanks: 93
Fixes: 4
Registered: ‎08-01-2008

Re: Answerphone or 1571?

If you are on the phone (and 1571 is turned off) then any additional call will get an engaged signal.
I never use 1571 as I find that having my own anwering machine is much more flexible (and I can see if I have messages).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Sadie
Grafter
Posts: 64
Registered: ‎13-12-2011

Re: Answerphone or 1571?

So I wasted money buying a new phone with an answerphone - I've still got to remember to check 1571?  That is absurd. Roll_eyes
HPsauce
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Registered: ‎02-02-2008

Re: Answerphone or 1571?

Grin
Gus
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Registered: ‎31-07-2007

Re: Answerphone or 1571?

with 1571 the dial tone changes to beeps when you have a new message
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jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Answerphone or 1571?

Hi Sadie,
You can change the number of rings before 1571 answers, that may help.
[quote=Call Features User Guide]From the main menu, dial 2 for Personal options followed by 3 for Calling options
You'll be told which setting Voicemail Extra is currently using. Dial 2 to change it followed by:
dial 0 to choose 'immediate' (0 rings)
dial 1 to choose 'short' (4 rings)
dial 2 to choose 'medium' (7 rings)
dial 3 to choose 'long' (10 rings)
Jojo Smiley
Oldjim
Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: Answerphone or 1571?

and if you are using the free version you can't change it  Sad
w23
Pro
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Re: Answerphone or 1571?

But you can switch it off here: https://portal.plus.net/plustalk/index.php?page=wlr_remove_call_features
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.