Answerphone or 1571?

[#1]

Hi, can somebody tell me please why some messages are left on my answerphone and some I can only retrieve by dialling 1571? 
Is there a way to make them all go to my answerphone?
Thanks

[#2]

I can think of a couple of possibilities:
* Both your answerphone and 1571 are set to pick up after the same number of rings
* Someone's called while someone else is already leaving a message
I suspect the best thing to do would be to reduce the number of rings before your answerphone picks up.
Hope that helps

[#3]

Thanks Matt,
I don't know how many rings the 1571 is set at, my answerphone is only on 5 rings so hardly enough time for me to get to the phone.  If I set it any lower no callers would get an answer!  The messages are being left at different times, for instance one on my answerphone last evening whilst I was out, another on 1571 this morning while I was on the phone.
Does this mean that the two different situations determine whether or not 1571 kicks in or the answerphone?  If I disable 1571 (can I do that?) will all messages go to the answerphone?
Sadie

[#4]

Quote from: Sadie

Is there a way to make them all go to my answerphone?

Turn off 1571.
I have as it's generally a PITA.

[#5]

So do all your messages now go to the answerphone, whether or not the phone is in use?
dick:quote  

[#6]

My answerphone doesn't take messages while I'm on the phone. That's normal.

[#7]

If you are on the phone (and 1571 is turned off) then any additional call will get an engaged signal.
I never use 1571 as I find that having my own anwering machine is much more flexible (and I can see if I have messages).

[#8]

So I wasted money buying a new phone with an answerphone - I've still got to remember to check 1571?  That is absurd.

[#9]

[#10]

with 1571 the dial tone changes to beeps when you have a new message

[#11]

Hi Sadie,
You can change the number of rings before 1571 answers, that may help.
[quote=Call Features User Guide]From the main menu, dial 2 for Personal options followed by 3 for Calling options
You'll be told which setting Voicemail Extra is currently using. Dial 2 to change it followed by:
dial 0 to choose 'immediate' (0 rings)
dial 1 to choose 'short' (4 rings)
dial 2 to choose 'medium' (7 rings)
dial 3 to choose 'long' (10 rings)
Jojo

[#12]

and if you are using the free version you can't change it 

[#13]

But you can switch it off here: https://portal.plus.net/plustalk/index.php?page=wlr_remove_call_features