Hiya @Phil2017, thanks for getting in touch. I'm very sorry to hear of the issues you're having with your call features and that after raising this to our teams a number of times, it's still not sorted. I can absolutely appreciate this must be frustrating and would like to help with this.
I can see you have an open complaint and a member of the team will be in touch over the next few days, in the meantime though I have taken a look at this and can see that although added on the account, it hasn't been added to the back end system. I've placed an order to get these added for you and they should be active within the next 24 hours, though please get back in touch if still having issues.
I've updated your ticket here for you: https://www.plus.net/wizard/?p=view_question&id=223318577
If this post resolved your issue please click the 'This fixed my problem' button
| Lauren Barry|
Plusnet Help Team