1572 service cannot be connected

[#1]

Hi,

I hope everyone is well.

I tried calling 1572 to add a spam caller number and it plays a message saying that it cannot be connected. Any help would be very much appreciated, thank you.

[#2]

Hi @JayEs, I've had a look and it doesn't look like 1572 is active on your account. If you go here Call Features | Member Centre | Plusnet you can request it by placing an order for Plusnet Call Protect. 

[#3]

Hi @Gandalf thank you so much. I've requested the feature using the link you shared. Will try it out tomorrow and report back, thank you again.

[#4]

Hi @Gandalf I can see that the service is now active when I check online but when I try to use the service, I get the same service cannot be connected message, thanks.

[#5]

I've made a change, try again in a couple hours - let us know how it goes. 

[#6]

I'm also getting 'this service cannot be connected' when I dial 1572. Help please.

[#7]

Hey @CMOTD 👋

I've looked into this for you and can confirm that 1572 is on your account, but it is not on your line. I have placed an order to correct this, and it should be completed within 24 hours. Please let me know if the issue persists.

[#8]

Fixed now  - thanks. Why did it stop working in the first place though?

[#9]

Heya @CMOTD 

Glad to hear it worked. I have had a look at the orders placed on your account, and I can see our robot placed an order to remove the 1572 feature, and this was triggered by a request made on this ticket

https://portal.plus.net/wizard/?p=view_service_notice&id=668446004

[#10]

It seems your robot is not very clever! All I did was change my mobile number not the landline so shouldn’t have affected the 1572 service.