cancel
Showing results for 
Search instead for 
Did you mean: 

1571

262arhvr
Browser
Posts: 2
Registered: ‎25-10-2021

1571

1571 worked fine for years. Then I turned it off temporarily and now I'm trying to turn it back on again. The call features page seems to permanently state that I have an order in progress, awaiting activation. Any ideas what to do now?

5 REPLIES 5
198kHz
Seasoned Hero
Posts: 5,636
Thanks: 2,651
Fixes: 38
Registered: ‎30-07-2008

Re: 1571

Welcome to the forum.  🙂


@262arhvr wrote:

The call features page seems to permanently state that I have an order in progress, awaiting activation.


It's just one of the Plusnet system's little quirks.  😉

One of the Help Team will be along shortly to give it a kick and get you sorted.

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: 1571

Sorry about that @262arhvr

I've just manually placed the orders to enable your Plusnet Call Protect features, should be sorted within the next 4 hours. Smiley

 Adam
 Plusnet Help Team - Leeds
RealAleMadrid
Aspiring Hero
Posts: 2,188
Thanks: 990
Fixes: 45
Registered: ‎07-07-2009

Re: 1571

@adam945  The Op was trying to re-enable 1571 Voicemail not Call Protect (1572)

262arhvr
Browser
Posts: 2
Registered: ‎25-10-2021

Re: 1571

The problem was with the 1571 feature, not call protect

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: 1571

Apologies @262arhvr 

I'd just missed the 1571 part out of my response. When checking out the account this morning, I noted that Plusnet Call Protect was awaiting activation, which is why I had mentioned it. I sorted that, and placed an order to enable 1571 too.

Just checked it now and the order is complete, it should now be working for you.

Apologies for the miscommunication there Smiley

 Adam
 Plusnet Help Team - Leeds