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0800 Call Duration

rkm_hm
Dabbler
Posts: 13
Thanks: 1
Registered: ‎09-07-2020

0800 Call Duration

I'm aware that with Anytime, calls to 01/02/03 numbers are only inclusive for the first 60 minutes and are chargeable after that.

Does the same apply to calls to 0800 numbers, or are they free how ever long they last? If they are charged after 60 minutes, at what rate?

Thanks,

Roger

5 REPLIES 5
Townman
Superuser
Superuser
Posts: 23,292
Thanks: 9,783
Fixes: 162
Registered: ‎22-08-2007

Re: 0800 Call Duration

0800 numbers are free - full stop.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rkm_hm
Dabbler
Posts: 13
Thanks: 1
Registered: ‎09-07-2020

Re: 0800 Call Duration

Thanks. The reason I asked was that when I was on hold with a very long 0800 call yesterday, my phone gave a warning bleep after 55 minutes like it does with 01/02/03 numbers. I think the bleep comes from PlusNet and not from the handset itself - because it's the same with all my handsets. Any idea why a warning would occur on a call which isn't going to to incur a charge after 60 minutes?

jab1
Legend
Posts: 17,703
Thanks: 5,756
Fixes: 265
Registered: ‎24-02-2012

Re: 0800 Call Duration

@rkm_hm I doubt the warning 'comes from Plusnet' - I  never had it while I was with them, and another PN customer who rings me regularly doesn't get one either - we both used/use independent timers.

I suspect you have set a timer somewhere and forgotten about it. Notwithstanding this, 0800 numbers are charged to the called party, not you.

John
rkm_hm
Dabbler
Posts: 13
Thanks: 1
Registered: ‎09-07-2020

Re: 0800 Call Duration

Yes, you're right! On checking, I've found that my trueCall call blocker unit is set to bleep after 55 minutes into any outgoing call - and it can't distinguish between 0800 calls and potentially chargeable calls. I'd forgotten where the bleep comes from!

So thanks, everyone - that clears everything up nicely,

Roger

 

198kHz
Seasoned Hero
Posts: 5,737
Thanks: 2,792
Fixes: 41
Registered: ‎30-07-2008

Re: 0800 Call Duration

@rkm_hm  Also note that 0800 calls do not appear on the itemised bill.

Murphy was an optimist
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